Talk to Us!
We’re making hoops to spread happy, and if you’re not happy, then what’s the point? We love to hear what you think of our hoops and classes, good and bad, because we’re continuously improving what we do. We’re not a big business with R&D teams, so we rely on your feedback to know how we’re doing! Please contact us with any questions, concerns, or compliments.
We love getting pictures of our hoops on adventures!
Delivery times
You can expect to get your new Ninja Hoop in about a week. If you choose from one of our pre-made hoops then it could be just a few days. We make hoops on Mondays and ship them expedited (1-2 day in Ontario) on Tuesdays, and sometimes Thursdays too. If you need the hoop shipped fast, please let us know when you order, and we’ll do our best to get it out the door.
The fastest (and cheapest!) way to get a hoop is to go to a retail location and choose from the hoops available there.
Warranty
We offer a 1 year warranty on all our hoops, and they’ll last longer than that if you take good care of them. In some cases we will exchange a hoop in new condition for one of a different colour or size.
Hoop Recall! If you purchased a hoop from us in 2009-ish that has beige connectors, we’d like to replace those connections. We found that the plastic can’t handle the temperature change here, and cracks after 6-12 months of use. Let us know and we’ll fix it as soon as we can.
Hoop Care
Sharing your hoop keeps it healthy and full of magic –hoops love to make new friends.
To keep your new hoop looking shiny and new, keep it away from scratchy surfaces like concrete and asphalt. Especially around children and brand-new hoopers, move onto a soft surface like grass, wood, or carpet. Also be wary of dads, they love to back-spin the hoop (the ‘walk the dog’ trick) and this will leave the hoop very scratched if done on a rough surface.
To clean the hoop in case of muddy adventures, scrub gently with soap and water.
The bungee inside our ninja hoops will relax a little as the hoop ages. This will mean it gets easier to put together and take apart, and may mean that it comes apart when doing high-impact intermediate moves like learning to knee hoop, or very fast reverses. It should not come apart during your average hoop session, please let us know if yours does, we are happy to replace the bungee.
